Shipping Policy

Lion & Lioness Skincare Products Shipping Policy (India)

Order Processing:

• All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays) from the date of purchase.
• You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods & Delivery Times:

• Standard Shipping: 5-7 business days.
• Expedited Shipping: 2-3 business days, available for an additional fee.

Shipping Rates:

• Shipping rates are calculated at checkout based on the destination, weight, and dimensions of the package.
• Free standard shipping on orders over ₹1,000 within India.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• Track your order via the link provided in the email or by logging into your account on our website.

Address Accuracy:

• Ensure all shipping information is accurate and complete.
• Lion & Lioness is not responsible for orders delivered to incorrect addresses provided by the customer.
• Additional shipping charges incurred due to an incorrect address will be the responsibility of the customer.

Shipping Delays:

• While we strive for timely delivery, delays may occur due to factors beyond our control (e.g., weather, carrier delays, or unforeseen circumstances).
• We will notify you of any significant delays and work to resolve any issues promptly.

Lost or Damaged Packages:

• If your package is lost or damaged in transit, please contact our customer service team at support@lionlioness.in within 7 days of the expected delivery date.
• We will work with the carrier to investigate and resolve the issue.

Returns & Exchanges:

• For information on returns and exchanges, please refer to our Return Policy.

Contact Us:

• If you have any questions or need further assistance, please contact our customer service team at support@lionlioness.in or +91 9310890095.

Thank you for choosing Lion & Lioness! We appreciate your business and are committed to providing you with the best skincare products and service.