Return and Refund Policy

At Lion & Lioness, we are committed to ensuring your complete satisfaction with our skincare products. If you are not entirely satisfied with your purchase, our return policy outlines the process for returning items.

Eligibility for Returns:

• Items must be returned within 10 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Returns are only accepted for products purchased directly from our online store.

Non-Returnable Items:

• Products marked as non-returnable on the product page.
• Items purchased during a sale or with a promotional discount.
• Gift cards and promotional items.

Return Process:

1. Initiate a Return:
• Contact our customer service team at support@lionlioness.in or +91 9310890095 to initiate a return.
• Provide your order number, product details, and reason for return.
2. Return Authorization:
• Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed return instructions.
3. Pack and Ship:
• Securely pack the items in their original packaging along with the RAN.
• Ship the package to the address provided in the return instructions.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds:

• Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original method of payment.
• Shipping charges are non-refundable, except in cases where the product was defective or incorrect.

Exchanges:

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, contact our customer service team at support@lionlioness.in or +91 9310890095 for assistance.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery.
• Provide your order number, product details, and photos of the damaged or defective item.
• We will arrange for a replacement or refund as appropriate.

Contact Us:

• If you have any questions or need further assistance, please contact our customer service team at support@lionlioness.in or +91 9310890095.

Thank you for shopping with Lion & Lioness! We appreciate your business and strive to provide you with the best skincare products and customer service.